Política de envío

At Casper Ghassan, we are committed to ensuring your order reaches you in a timely manner. Please carefully review our shipping policy below:

  1. Shipping Timeframes:
    While the product should be delivered within 2 weeks of order, Please allow 1-5 weeks for product arrival due to unforeseen delays. Updates on shipping progress and potential delays will be shared via our official channels.

  2. Pre-Order Shipping:
    For pre-orders, please allow additional time for production and shipping to be completed. Typical pre-order wait times vary between 1-5 weeks after the item goes live, depending on demand. So once an item goes live for regular ordering, pre-orders will be instantly fulfilled and shipped. If delays extend beyond our estimated timeframe, you may request a refund.

  3. Order Modifications:
    Once your order has been processed, it cannot be modified or canceled. We encourage customers to double-check all details before finalizing their purchase.

  4. Returned Orders:
    If your order is returned to us for any reason (e.g., incorrect address), we cannot accept responsibility. If you would like the package reshipped, you will need to purchase a new shipping label and contact us to arrange for reshipment.

  5. International Customers:
    International orders may be subject to customs duties and fees, which are outside our control. We cannot calculate or cover these fees, as they are determined by your country’s customs office. Please verify additional costs with your local customs office before placing your order.

  6. Lost or Stolen Packages:
    Once your package has been scanned by the shipping carrier, it is under their jurisdiction and no longer our responsibility. We are not liable for packages lost or stolen during shipment. If you believe your package is missing, please file a claim with the shipping provider.

  7. Marked as Delivered but Not Received:
    If your package is marked as delivered but you have not received it, we recommend opening an investigation with the shipping carrier immediately.

Thank you for choosing Casper Ghassan! We value your trust and are here to make your shopping experience seamless. Stay tuned for updates on our official channels for any announcements.